CUSTOMER
SERVICE

SCM Development, Management & Optimization

Supplier Quality Management

Shentou provides on-site services
such as factory audit and pre-shipment
inspections in China

Shentou Services

Plans & Charges

While Shentou’s complete packages offer maximum benefits, different options are available with customized and modularized services.

Shentou also offers flexible plan structure and pricing options that can accommodate service requirements with different scopes and levels, for example.

● Flat fees
● Flat fees plus event-based costs
● Tiered fees based on purchase volumes
● Fixed fees based on man days or numbers of services performed
● Semi-annual or annual contracts for complete service packages

Client’s maximum cost advantages are guaranteed because of Shentou’s existing service implementation infrastructure and current customer basis.

▌Service Level Commitment

● Strict business ethics
● Highest professional standards
● Industry’s best practices
● Accurate, complete & timely communication
● Protection of clients’ confidential information

▌Detailed Service Charge Structure
Service Plans Bases for Service Charges Minimum Program Duration
Type Program Description
Standard Factory Audits On-site audits of suppliers’ quality management systems & corporate social responsibility, including follow-up on non-conformities (NC) corrections. Based on the numbers and scales of factories to be audited One Audit
Quality Control (Inspections) Pre-production, in-line and final/pre-shipment inspections based on suppliers’ quality capabilities. Based on the number of days required per inspection & per month One Inspecton
Production Monitoring, Coorindation & Warranty Handling Help with full communication, real-time monitoring and close coordination with Chinese supplies based on clients’ China procurement requirements. Based on the number of factories included in the program One Month
Service Plans Bases for Service Charges Minimum Program Duration
Type Program Description
Value-added Supplier Quality Management 1. Full audits of suppliers’ quality management systems and corporate social responsibility (Documentation + On-site): ISO9001 / IATF16949 / CSR; 2. Process audits (On-site): ISO9001 / IATF16949; 3. Product audits (On-site): ISO9001 / IATF16949; The above 3 audit programs include follow-up with NC corrections and closings. 4. Help suppliers fomualte continueous quality improvement plans and monitor their implementations. (Optional) Based on key factors such as employee numbers, product types and risk levels of factories to be audited. 1 Audit
Service Plans Bases for Service Charges Minimum Program Duration
Type Program Description
Value-added China Sourcing Package 1. Standard Services: Supplier development / Product development & project management / Supplier audit / Price and contract negotiations / Coordination & monitoring of productions & deliveries / Pre-production, in-line & pre-shipment inspections / loading supervision / Logistic optimization / Assistance in warranty handling 2. Premium Services (Optional): . Single-payment terms ( Single payment to Shentou for multi-supplier payments. . Trade financing (subject to credit approval). Based on key factors such service scopes and annual procurement volume. Semi-annual or Annual contract

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