CUSTOMER
SERVICE

SCM Development, Management & Optimization

Supplier Quality Management

Shentou provides on site services
such as factory audit and pre shipment
inspections in China

Shentou Services

Shentou helps an American OE customer to develop wheel-end products

The Client:
AmericanFounded in 1946. Leading first-tier supplier to major US OEMs for hubs, brake drums and rotors. Annual group revenue approx. US$8 billions.

Procurement in China:
Approx. US$8M (Serviced by Shentou) 4 active suppliers

Experience with Shentou:
Since 2012

Services by Shentou:
Services by Shentou:Full-service Project / product development
Full-service supplier quality capability continuous improvement
Full-service Procurement process management

Special Project:

Major quality issues of low nodularity with ductile hubs produced by the primary Chinese supplier were reported in August, 2013, the numbers of hubs involved were 18 full containers. Shentou lead the entire process of root causes analysis, corrective action implementation and process improvement with the supplier, and completely corrected the issues after 6 months.

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