CUSTOMER
SERVICE

SCM Development, Management & Optimization

Supplier Quality Management

Shentou provides on site services
such as factory audit and pre shipment
inspections in China

Shentou Services

Shentou acts as a supplier auditor for an UK aftermarket Client

The Client:
Leading distributor of car parts and accessories, with almost 40-year history and approximately US$900 million in annual revenue.

Procurement in China:
Approx. US$100M annually About 100 active suppliers

Experience with Shentou:
Since 2013

Services by Shentou:
Shentou is the Exclusive Service Partner in China to work with all of its suppliers in China with annual audits and continuous quality improvement.

Special Project:

In 2019, Shentou helped the customer to coach a major supplier of brake products to meet the special quality requirement of one potential VIP customer and its direct factory audits.

Shentou sent a team of experts in the field to undertake pre-audits and then coached the factory on the critical product and process characteristics. After 3 successive visits by the Shentou team, the factory successfully passed the audits by the customer.

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