{"id":4783,"date":"2022-10-23T11:44:22","date_gmt":"2022-10-23T03:44:22","guid":{"rendered":"http:\/\/www.shentouservices.com\/?page_id=4783"},"modified":"2025-07-29T14:12:51","modified_gmt":"2025-07-29T06:12:51","slug":"complaint-process","status":"publish","type":"page","link":"https:\/\/www.shentouservices.com\/index.php\/qc-inspections\/complaint-process\/","title":{"rendered":"Complaint Process"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4783\" class=\"elementor elementor-4783\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bf16270 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4bf16270\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ecb5f0d\" data-id=\"2ecb5f0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56d62acc elementor--v-position-top elementor--h-position-center elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"56d62acc\" data-element_type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-ed511e5 swiper-slide\"><div class=\"swiper-slide-bg\" role=\"img\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-description\">Assist international OEM and aftermarket<br\/>\ncustomers to achieve organic growth\n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cce1ed7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1cce1ed7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6783d9c5\" data-id=\"6783d9c5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c9e4355 elementor-widget elementor-widget-wp-widget-bcn_widget\" data-id=\"3c9e4355\" data-element_type=\"widget\" data-widget_type=\"wp-widget-bcn_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"breadcrumbs\" vocab=\"https:\/\/schema.org\/\" typeof=\"BreadcrumbList\"><!-- Breadcrumb NavXT 7.1.0 -->\n<span property=\"itemListElement\" typeof=\"ListItem\"><a property=\"item\" typeof=\"WebPage\" title=\"Go to shentouservices.\" href=\"https:\/\/www.shentouservices.com\" class=\"home\" aria-current=\"page\"><span property=\"name\">shentouservices<\/span><\/a><meta property=\"position\" 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class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-294fc958 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"294fc958\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-697214f9\" data-id=\"697214f9\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1bc89ec elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1bc89ec\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:60,&quot;sticky_offset_tablet&quot;:90,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3c38e4b\" data-id=\"3c38e4b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a818fb8 elementor-search-form--skin-classic elementor-search-form--button-type-icon elementor-search-form--icon-search elementor-widget elementor-widget-search-form\" data-id=\"7a818fb8\" data-element_type=\"widget\" data-settings=\"{&quot;skin&quot;:&quot;classic&quot;}\" data-widget_type=\"search-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<search role=\"search\">\n\t\t\t<form class=\"elementor-search-form\" action=\"https:\/\/www.shentouservices.com\" method=\"get\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-search-form__container\">\n\t\t\t\t\t<label class=\"elementor-screen-only\" for=\"elementor-search-form-7a818fb8\">Search<\/label>\n\n\t\t\t\t\t\n\t\t\t\t\t<input id=\"elementor-search-form-7a818fb8\" placeholder=\"Search...\" class=\"elementor-search-form__input\" type=\"search\" name=\"s\" value=\"\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<button class=\"elementor-search-form__submit\" type=\"submit\" aria-label=\"Search\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" 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elementor-size-default\">Shentou Services<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf7b32c elementor-widget elementor-widget-shortcode\" data-id=\"2cf7b32c\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div id='iksm-5300' class='iksm iksm-5300 iksm-container '  data-id='5300' data-is-pro='0' data-source='menu'><div class='iksm-terms'><div class='iksm-terms-tree iksm-terms-tree--level-1 iksm-terms-tree--parents' style=''><div class=\"iksm-terms-tree__inner\">\n        <div class=\"iksm-term iksm-term--id-5305 iksm-term--parent\" data-id=\"5305\">\n            <div class=\"iksm-term__inner\" tabindex='0'>\n                <a class=\"iksm-term__link\" href='https:\/\/www.shentouservices.com\/index.php\/qc-inspections\/pre-production-inspection\/' target='_self' tabindex='-1'>\n\t\t\t\t\t        <span class=\"iksm-term__text\">Pre-production Inspection<\/span>\n\t\t                <\/a>\n\t\t\t\t            <\/div>\n\t\t\t        <\/div>\n\n\t\t\n        <div class=\"iksm-term iksm-term--id-5302 iksm-term--parent\" data-id=\"5302\">\n            <div class=\"iksm-term__inner\" tabindex='0'>\n                <a class=\"iksm-term__link\" href='https:\/\/www.shentouservices.com\/index.php\/qc-inspections\/during-production-inspection\/' target='_self' tabindex='-1'>\n\t\t\t\t\t        <span class=\"iksm-term__text\">During Production Inspection<\/span>\n\t\t                <\/a>\n\t\t\t\t            <\/div>\n\t\t\t        <\/div>\n\n\t\t\n        <div class=\"iksm-term iksm-term--id-5306 iksm-term--parent\" data-id=\"5306\">\n            <div class=\"iksm-term__inner\" tabindex='0'>\n                <a class=\"iksm-term__link\" href='https:\/\/www.shentouservices.com\/index.php\/qc-inspections\/pre-shipment-inspection\/' target='_self' tabindex='-1'>\n\t\t\t\t\t        <span class=\"iksm-term__text\">Pre-shipment Inspection<\/span>\n\t\t                <\/a>\n\t\t\t\t            <\/div>\n\t\t\t        <\/div>\n\n\t\t\n        <div class=\"iksm-term iksm-term--id-5301 iksm-term--parent\" data-id=\"5301\">\n            <div class=\"iksm-term__inner\" tabindex='0'>\n                <a class=\"iksm-term__link\" href='https:\/\/www.shentouservices.com\/index.php\/qc-inspections\/complaint-process\/' target='_self' tabindex='-1'>\n\t\t\t\t\t        <span class=\"iksm-term__text\">Complaint Process<\/span>\n\t\t                <\/a>\n\t\t\t\t            <\/div>\n\t\t\t        <\/div>\n\n\t\t\n        <div class=\"iksm-term iksm-term--id-5304 iksm-term--parent\" data-id=\"5304\">\n            <div class=\"iksm-term__inner\" tabindex='0'>\n                <a class=\"iksm-term__link\" href='https:\/\/www.shentouservices.com\/index.php\/qc-inspections\/plans-charges\/' target='_self' tabindex='-1'>\n\t\t\t\t\t        <span class=\"iksm-term__text\">Plans &#038; 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(this_script.parentNode) {\n\t                this_script.parentNode.removeChild(this_script);\n\t            }\n            }\n        <\/script><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2290ec1f elementor-align-center elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"2290ec1f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"mailto:services@shentou.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-envelope\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">services@shentou.com<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-207b\" data-id=\"207b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-351e elementor-widget elementor-widget-heading\" data-id=\"351e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Complaint Processing<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-533f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"533f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73be elementor-widget elementor-widget-text-editor\" data-id=\"73be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Shentou has been regularly assisting overseas customers to process quality complaints or warranty claims. Based on Shentou\u2019s 20-year plus experience, customer complaints are mostly focused on the following issues in the qualities of factories\u2019 products or services<\/p><p>Complaints on product qualities: Various defects in product quality, such as appearance, packaging; nonconformities in labels, specifications &amp; main dimensions; performance are out of specifications, etc.<\/p><p>Complaints on purchasing contracts: Deviations from original purchasing contract, such as quantities, specifications, delivery time, delivery points, payment terms, etc.<\/p><p>Complaints on shipments: Goods are damaged, spoiled or lost in transit, or loss due to packaging or mishandling in loading and unloading, etc.<\/p><p>Complaints on unsatisfied customer services due to issues in service quality, time, attitude, methods and skills.<\/p><p>Complaints on unsatisfied results of product quality complain processing due to the time and expectation of end-results.<\/p><p>Complaints on new product development, including delayed and over-extended development schedule, un-reasonable development process or structure of development team, insufficient staffing, staff not compatible with project requirements, etc.<\/p><p>Complaints on factory NC findings or unsatisfied NC corrections, including complaints on the capability of the service team, the correction and improvement plans, the progress of the correction or improvement implementation, and the results of the corrections and improvements.<\/p><p>Shentou\u2019s service team will formulate the appropriate method and procedure, based on industrial standards and best practices, to deal with each customer complaint. Shentou will listen to the customer and professionally gather and analyze all the details. Leveraging on the expertise of our own technical and quality team, Shentou then helps the customer to work with the factory to find out the root causes and correction and\/or improvement solutions. For major product quality issues, Shentou would require the factory to submit the 8D report and sometime even send teams of expertise to be stationed at the factory to help with the process.<\/p><p>Shentou will coordinate with the factory on behalf of the customer to arrive at a solution that is fair and reasonable for each party, while maximizing customer satisfaction.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72cb elementor-widget elementor-widget-image\" data-id=\"72cb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"400\" src=\"https:\/\/www.shentouservices.com\/wp-content\/uploads\/2022\/10\/QC013.png\" class=\"attachment-full size-full wp-image-5592\" alt=\"\" srcset=\"https:\/\/www.shentouservices.com\/wp-content\/uploads\/2022\/10\/QC013.png 800w, 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--><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Assist international OEM and aftermarket customers to achieve organic growth Shentou Services services@shentou.com Customer Complaint Processing Shentou has been regularly assisting overseas customers to process quality complaints or warranty claims. Based on Shentou\u2019s 20-year plus experience, customer complaints are mostly focused on the following issues in the qualities of factories\u2019 products or services Complaints on [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4768,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4783","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.shentouservices.com\/index.php\/wp-json\/wp\/v2\/pages\/4783","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shentouservices.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shentouservices.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shentouservices.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shentouservices.com\/index.php\/wp-json\/wp\/v2\/comments?post=4783"}],"version-history":[{"count":7,"href":"https:\/\/www.shentouservices.com\/index.php\/wp-json\/wp\/v2\/pages\/4783\/revisions"}],"predecessor-version":[{"id":8291,"href":"https:\/\/www.shentouservices.com\/index.php\/wp-json\/wp\/v2\/pages\/4783\/revisions\/8291"}],"up":[{"embeddable":true,"href":"https:\/\/www.shentouservices.com\/index.php\/wp-json\/wp\/v2\/pages\/4768"}],"wp:attachment":[{"href":"https:\/\/www.shentouservices.com\/index.php\/wp-json\/wp\/v2\/media?parent=4783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}